Earlier today, this exchange with a Level 1 Support rep took place over instant messenger:
Lvl 1 rep: Who does our Tech Support from China? I have an email from a customer and I don’t know where to reassign it to.
Me: Well, the European office does the European countries, but everything else goes through us here in the US.
Lvl 1 rep: So I’ll redirect him to the UK office?
I am scared now. And I want to know which school she went to, so I can warn my friends not to send their kids there…