It’s not just the customers…

Earlier today, this exchange with a Level 1 Support rep took place over instant messenger:

Lvl 1 rep: Who does our Tech Support from China? I have an email from a customer and I don’t know where to reassign it to.

Me: Well, the European office does the European countries, but everything else goes through us here in the US.

Lvl 1 rep: So I’ll redirect him to the UK office?

I am scared now. And I want to know which school she went to, so I can warn my friends not to send their kids there…

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Filed under General Geekness, Sanity Break

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